Terms & Conditions

Welcome to Melbourne Luggage Repair! By using our services, you agree to the following terms and conditions:

1.1 General Terms

By using our services, you confirm that you are authorized to use the luggage being submitted for repair.

All repairs will be assessed and a formal quote will be provided.

Payment is due at the time the luggage is dropped off for repair.

We will provide an estimated timeframe for repairs, but actual times may vary depending on the complexity of the repair and availability of parts.

1.2 Payment

Payments are due upon drop-off of the luggage for repair.

We accept payment via cash, credit, or debit card at the time of service.

A $25 assessment fee may apply for detailed quotations, including warranty claims, which is non-refundable.

1.3 Warranty

For cases still under the manufacturer’s warranty:

If your suitcase is covered by the original manufacturer’s warranty, any replacement parts provided during a repair will carry the same duration as the original warranty. This ensures your repaired case remains protected for the full warranty period.

For cases no longer under warranty:

If your suitcase is no longer covered by the manufacturer’s warranty, any replacement parts installed during a repair will come with a 6-month warranty. This gives you peace of mind knowing that all new parts are guaranteed against defects for half a year.

1.4 Repairs & Liability

While we take the utmost care in handling your luggage, we are not responsible for pre-existing damage, wear or other defects that are not addressed during the repair process.

We do not accept liability for any loss or damage to contents within the luggage.

1.5 Cancellation & Refund Policy

Cancellations must be made before the repair begins. Once work has started, no refunds are provided.

Refunds for repairs will be provided only in the event of an incomplete or unsatisfactory repair.

1.6 Dispute Resolution

Any disputes arising from our services will be addressed on a case-by-case basis. We encourage customers to contact us directly to resolve any issues.

By using our services, you agree to comply with these Terms & Conditions.