Authorized Warranty
Authorized Warranty Repairs For Major Brands
At Melbourne Luggage Repair, we are proud to be an authorized luggage repair center for some of the world’s leading luggage brands, including TUMI, Samsonite, Delsey, Tosca, American Tourister, Eminent, High Sierra, Victorinox, Wenger, Bells Beach, Champs, Lojel, Echolac, Brics, Thule and Ace.
If your suitcase from any of these brands has a manufacturing defect or a warranty-covered issue, we’ll handle the entire process, ensuring a smooth and stress-free repair experience.
You may also qualify for complimentary courier postage for the return of your repaired luggage, adding to your convenience.
How the Warranty Repair Process Works
Bring Your Luggage & Purchase Receipt
We Handle the Rest
Once we assess the issue and confirm it qualifies under the brand’s warranty policy, we take care of; all necessary paperwork, direct communication with the brand and genuine brand parts for repair (if required).
Quick & Reliable Repair Service
Our skilled technicians complete the warranty-covered repair, ensuring your luggage is restored to brand standards for durability and performance.
Notification & Pickup
Once your repair is complete, we’ll notify you so you can collect your suitcase ready for your next trip!
Why Choose Us for Your Warranty Repairs?
We specialize in repairing all types of luggage, from broken zippers and torn fabric to damaged wheels and handles. Quick, reliable, and affordable service to get your bags travel-ready again!
Genuine Parts & Precision Repairs
Hassle-Free Process
We submit the warranty claim and manage all the paperwork for you.
Fast & Reliable Service
No Need to Return to the Store
Melbourne Based Experts
Visit Us for Your Repair Today!
No need to return to the store, bring your suitcase and receipt to us and we’ll take care of the rest!
Need Help? We’ve Got Answers
Not sure how our luggage repair service works? These FAQs cover the basics and more.
Q. Where is your store located?
We are based in Melbourne. Visit our Contact Us page for our exact address and business hours.
Q. Do I need an appointment for a repair?
No appointment is necessary! Simply walk in during business hours. If you’d like an estimate before visiting, request one on our Get a Quote page.
Q. Do you sell luggage and travel accessories?
Yes! We sell Tosca luggage in various sizes, along with Sue Carson Travel Accessories. Learn more on our Sue Carson Travel Accessories page.
Q. Do you offer delivery?
Yes! We offer delivery services for customers who need the convenience. See our Pick-Up and Delivery page for details.
Please note: we are no longer able to offer a pickup service – delivery only.
Q. Do you repair all brands of luggage?
We repair most major brands, including TUMI, Samsonite, Delsey, American Tourister, Tosca, Victorinox, High Sierra, Wenger, Eminent, Lojel, Echolac, Brics, Thule, Ace and more. If parts are available, we can repair other brands as well. Check our Brands We Repair page for a full list.
Q. What types of luggage repairs do you offer?
We specialize in:
- Wheel Repairs – Replacing or fixing damaged wheels.
- Handle Repairs – Fixing retractable and fixed handles.
- Zipper Repairs – Repairing or replacing broken zippers.
- TSA Lock Repairs – Fixing or replacing TSA locks.
- Hard-Shell Crack Repairs – Restoring cracked luggage.
- Leather Repairs – Stitching, patching, and conditioning.
- Hardware Repairs – Fixing hinges, clasps, and other fittings.
Learn more about our full range of luggage repairs.
